The future of insurance

Michael says...


Michael says…

What new roles and functions will be birthed out of the AI revolution within insurance?

There will obviously be AI experts to implement systems but also robot trainers etc. – overall, there should be a shift to “higher value” tasks that involve human empathy.

What skillset should firms be looking for in the next wave of talent entering the industry?

Coding, coding, coding. The ability to work with data and an understanding of machine learning will be crucial

Will AI create a divide between mature markets and ‘new-data’ emerging markets?

That depends on how fast incumbents react to get the “data flywheel” going…

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